Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 42 Inch | 106.7 cm W x 14 cm D x 45 cm H |
|---|---|
| 50 Inch | 127 cm W x 14 cm D x 45 cm H |
| 60 Inch | 152.4 cm W x 14 cm D x 45 cm H |
| Orientation | Recessed / Wall Mounted / Freestanding |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Colours | 12 Options |
| Flame Brightness | 5 Levels |
| Fuel Bed Type | Artificial Logs, Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Heating Modes | Low / High / Off |
| Temperature Range | 62 F to 82 F |
| Heating Coverage Area | Up To 400 Square feet |
| Control | Remote / Control Panel |
| Timer | 1-8h |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Material | Tempered Glass |
| Finish | Black |
| Voltage | 220-240V |
| Package Content | 1 x Electric Fireplace; 1 x Remote Control (batteries not included) |
You can download or view the product user manual here:
📄 User_Manual_PM1659-PM1661 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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Notes
- Manual measurement has been used; there may be some reasonable error.
- Photo may be lightly different from the actual item in terms of colour due to the lighting during photo lighting or the display of monitor.
- When the heater is first turned on, a slight odour may be present. This is normal and should not occur again unless the heater is not used for a long period of time.
Notice
1. Do not store or use gasoline or other flammable liquids in the vicinity of this appliance.
2. The presence of combustile materials within a radius of 1 meter is forbidden.
3. Unplug the unit and clean with a vacuum only and do not rinse or get wet.
4. Always check your heater cord and plug connections with each use.
🔥【Customizable Ambiance with 12 Flame Colors & 5 Brightness Levels】: Create the perfect mood with 12 vibrant flame hues and adjustable brightness (5 levels) via remote or touch controls. Pair flickering flames with dazzling decorative crystal stones for a luxurious, modern centerpiece that transforms your living room, bedroom, or office.
🔥【3-in-1 Versatile Installation: Freestanding, Recessed, or Wall-Mounted】: Adapt to any space! Effortlessly install as a standalone unit, recess into walls, or mount vertically. Available in 40”/50”/60” widths (14cm depth) to fit compact apartments or spacious homes—sleek black tempered glass adds timeless elegance.
🔥【Dual Heat Settings for Efficient Warmth (62°F–82°F)】: Combat winter chills with 900W/1800W heating (2 temperature modes) that warms up 400 sq. ft. spaces. Ideal for cozy nights or supplemental heating, while overheat protection and auto-shutoff ensure family and pet safety.
🔥【Energy-Saving Timer & Hassle-Free Control】: Set the 1–8 hour timer to save power and wake up/to a warm room. Adjust flames, heat, and brightness remotely—no need to leave your couch! Includes 2 AAA battery-operated remote (batteries not included) for seamless operation.
🔥【Premium Safety & Modern Design】: Built with ultra-strong tempered glass and cool-touch surfaces for worry-free use. Easy assembly and 220–240V plug-in compatibility make it a practical, stylish upgrade. Enjoy a crackling fire’s charm—zero ash, smoke, or maintenance!
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Brilliant fire, quality build and fantastic price
Great fire
Great looking fire. Really pleased with it. I can see why the company that built my media wall recommends you to there customers
Thank you, Les, for your kind words! We're delighted to hear you're pleased with your fireplace and appreciate the recommendation. Enjoy your new feature!
Great fire for the price and speedy delivery only took 2 days
Thank you for a very efficient service. The fire is value for money and we are happy with the overall appearance.
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty