Frequently Asked Questions

FAQs

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Ordering & Shipping

1. What countries do you ship to?

We currently ship within the United Kingdom only.
2. How much does shipping cost?

Shipping is free for most mainland UK orders, with delivery costs already included in the product price.

For certain remote or offshore areas (such as the Scottish Highlands, Isle of Wight, Northern Ireland, and Channel Islands), a delivery surcharge may apply depending on your postcode.

Areas with potential surcharges include postcode regions such as:
DG, EH, FK, G, KA (1–26, 29–30), KY, ML, PA (1–19), DD, PH, AB, IV, KW (1–14), PH (19–40, 49–50).


If you're unsure, feel free to contact us at sales@howarm.co.uk before placing your order — we're happy to help.
3. When will my order be delivered?

Most orders arrive within 4–8 working days.

We dispatch within 24–48 hours (Mon–Fri), and delivery typically takes 2–6 working days after dispatch.

Orders with multiple products, or products that come in multiple parts (more than one box), may be delivered on separate days.

If your order hasn’t arrived within 20 days, please contact us at sales@howarm.co.uk.
4. How do I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with your tracking link and order number. After your order is delivered, you’ll receive a delivery confirmation email.

You can track your order anytime here:
👉 Track My Order

If you need further assistance, please feel free to contact us at sales@howarm.co.uk

After Sales

1. Can I return my item if I don’t like it?

Yes! You can return your item within 30 days of delivery.

  • Items must be unused, in original packaging, and resaleable.
  • Delivery costs are not refunded for non-fault returns.
  • To return, email sales@howarm.co.uk for instructions.
  • Faulty or damaged items will be fully refunded, repaired, or replaced.
2. What should I do if my item arrives damaged?

If your item is damaged:

  • Refuse delivery if the driver is present, or accept it and report immediately.
  • Email sales@howarm.co.uk
    to create a return request.
  • Upload photos of the damage via the return portal.

We will respond as soon as possible.
3. How long will it take to receive my refund?

Once we receive your return, we will inspect the item and notify you of its status. If approved, we will process your refund to your original payment method.

  • PayPal refunds: May take up to 48 hours.
  • Credit card refunds: May take 7–14 business days, depending on your card issuer.

Others

1. Do you offer a warranty?

Yes, we offer a 1-year warranty on all our products.
2. Where can I find my invoices?

If you need an invoice, please contact our customer service team. You will receive via email the invoice within 24h: sales@howarm.co.uk
3. Do you have a showroom?

Yes, we have a showroom in Manchester. You can visit us by arranging a time in advance.

For more details, visit our showroom page or contact us at sales@howarm.co.uk.