Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 50 Inch Dimensions | 125.5cm W x 24cm D x 50.02cm H |
|---|---|
| 60 Inch Dimensions | 150.5cm W x 24cm D x 50.02cm H |
| 70 Inch Dimensions | 180.5cm W x 24cm D x 50.02cm H |
| Orientation | Recessed |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Colour | 12 + Auto Color Mode |
| Firewood Light Colour | 7 + Auto Color Mode |
| Ceiling Light Colour | 7 + Auto Color Mode |
| Brightness Settings | 5 Levels |
| Fire Crackling Sound Volume | 3 Levels |
| Fuel Bed Type | Resin Logs, Acrylic Crystal, Black Acrylic Crystal |
| Flame-only Mode | Yes (no heat) |
| Power | 750W / 1500W |
| Temperature Settings | 15°C-37°C |
| Control | Remote / Touch Panel / APP |
| Timer | 1-9 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Child Lock | Yes |
| Product Type | Electric Fireplace |
| Material | Metal, Glass, Acrylic, Resin |
| Colour | Black |
| Voltage | 220~240V |
| Cable Length | 1.8m |
| Package Content | 1 x Fireplace; 1 x Remote; 1 x Installation Kit; 1 x Manual |
No user manual available for this product.
Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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-Familiarize yourself with all instructions, warnings, and safety information before operating the unit.
-Place the heater on a flat, stable surface to prevent tipping and potential hazards.
-Ensure sufficient clearance around the heater, keeping flammable materials at a safe distance.
-Always unplug the heater from the power outlet when it is not in use or before performing any maintenance.
-Regularly inspect the heater, cord, and plug for any signs of damage. Do not operate if any damage is detected.
-Do not use extension cords. Plug the heater directly into a properly grounded electrical outlet.
-Never cover the heater or block the air vents, as this can lead to overheating and fire hazards.
-This heater is intended for indoor use only. Do not use it outdoors or in damp environments.
-Despite efforts for accuracy, there may be some reasonable error due to manual measurement.
-Actual product colours may vary due to monitor settings & lightings.
🔥 Panoramic 3-Sided Flame View
Enjoy a stunning multi-angle flame display with a unique three-sided design, creating a captivating focal point visible from anywhere in the room.
✨ 12 Flame Colours with Sound Effects
Customise your ambiance with 12 flame colours, 5 brightness levels, and realistic crackling firewood sounds for an immersive fireplace experience.
🌡️ Adjustable Thermostat & Dual Heat Settings
Set your ideal temperature between 15°C–37°C and choose 750W or 1500W heating modes for efficient, year-round comfort.
🌈 Multi-Zone Ambient Lighting
Enhance your space with adjustable carbon bed and ceiling lighting—featuring multiple colours and brightness levels to match any mood.
📱 Smart Control with Timer & Safety Features
Operate via remote, touch panel, or WiFi app, with a 1–9 hour timer, child lock, and automatic shut-off for safe and convenient use.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty