Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 70 Inch | 177.8cm W x 14.2cm D x 34.1cm H |
|---|---|
| 80 Inch | 203.2cm W x 14.2cm D x 34.1cm H |
| 100 Inch | 254cm W x 14.2cm D x 34.1cm H |
| Orientation | Recessed / Wall-mounted / Freestanding |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Colour | 12 Options |
| Flame Brightness | 5 Levels |
| Fuel Bed Type | Artificial Logs, Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Heating Modes | Low / High / Off |
| Temperature Range | 17℃ to 27℃(62℉ to 82℉) |
| Heating Coverage Area | Up to 400 Square Feet |
| Control | Control Panel / Remote |
| Timer | 1-8 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Material | Tempered Glass, Powder-coated Iron, Resin |
| Colour | Black |
| Voltage | 120-240V, 7A |
| Package Contents | 1 x Electric Fireplace; 1 x Remote Control; 1 x User Manual |
You can download or view the product user manual here:
📄 User_Manual_PM1389-PM1391 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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Note
Before utilizing the electric fireplace, thoroughly familiarize yourself with the user manual provided by the manufacturer. It contains crucial details regarding installation, usage, and safety guidelines tailored to your specific model.
🔥【12 Customizable Flame Colors + 5 Brightness Levels】: Create breathtaking ambiance with 12 vibrant LED hues (amber, blue, red, and more) and 5 dimmer settings. Enhance realism using included crystals or faux logs – perfect for holidays, parties, or daily relaxation on the ultra-wide tempered glass panel.
🔥【3-in-1 Flexible Installation】: Mount it freestanding, recess it flush into walls, or wall-hang effortlessly. Includes sturdy floor brackets for added stability. Fits spaces up to 100 inches (254cm) – ideal for open-concept living rooms, bedrooms, or modern office decor.
🔥【Dual-Mode Energy-Saving Heat】: Warm 400 sq.ft efficiently with 900W (eco) or 1800W (rapid heat) modes. 5120 BTU output and 62°F–82°F thermostat ensure cozy comfort while cutting energy costs. Flame-only mode works year-round for ambiance without warmth.
🔥【Cool-Touch Safety + Premium Build】: Triple-layer tempered glass stays cool even at max heat, while fire-resistant resin/metal frame prevents overheating. Meets UL standards with auto shutoff – safe for kids, pets, and 24/7 use.
🔥【Remote Control + Space-Saving Design】: Adjust settings from your couch with the included remote. Slim 5.6-inch depth (14.2cm) blends seamlessly into any space. Choose 70”/80”/100” sizes to match room layouts – a minimalist centerpiece for modern homes.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Customers praised this electric fireplace for its visual appeal and functionality. Reviewers noted it "looks great with our new media wall" and offers "plenty of colors to choose" with 12 flame options. Easy installation and quick delivery were highlighted. The unit "gives out a lot of heat" with adjustable settings and works with logs or crystals.
bought the 70inch fire its lovely looks good with the logs and plenty of colors to choose to suit your mood the remote easy to work also delivery was quick with tracking got a text message giving me time and delivery date slot great service thanks
Absolutely love this 70" fire and all the colours you can choose from flame/logs it's a beautiful piece on our media wall very happy
Easy install great price
Absolutely love our fire place. Arrived within a week of ordering. Easy to install, Looks great in a media wall. Gives out a lot of heat. 2 different settings of low and high. Very happy.
Ordered this fire as it was a perfect fit for the IKEA Besta media unit and with a tweak it's perfect in every way! Nice array of colours with a choice of logs or crystals and heats the room quickly...couldn't be happier
Brilliant looks greaat with our new media wall
Really lovely fire
We are waiting for a medi wall to be built so haven't used yet but know it will be ok as daughter has same fore, from same place.
Great product and delivery was quick.
Arrived on time delivery driver was very prompt and courteous couldn't be happier
Delivery arrived in time and I am happy with my purchase thanks H&O
Superb fire replacing a 50inch to 70inch. Really easy to fit and looks fabulous. Greta purchase *****
First class service and the fire is outstanding at an affordable cost
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty