Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| Surround Dimensions | 122cm W x 28.8cm D x 87.6cm H |
|---|---|
| Fireplace Dimensions | 86.5cm W x 21cm D x 39.2cm H |
| Orientation | Freestanding |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Adjustable Brightness | 5 Levels |
| Adjustable Flame | No |
| Backlight Colours | 7 Options |
| Fuel Bed Type | Artificial Logs |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Temperature Settings | 18~28°C |
| Control | Remote / Control Panel |
| Timer | 1h-8h |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace Suite |
| Voltage | 220-240V |
| Cable Length | 1.8m |
| Fireplace Material | Iron |
| Surround Material | MDF |
| Fireplace Colour | Black |
| Surround Colour | White |
| Package Content | 1 x Electric Fireplace; 1 x Surround; 1 x Remote; 1 x Screw Kit; 1 x Manual |
| Package A Dimensions (WxDxH) | 131 x 39 x 24.5cm |
| Package A Gross Weight | 26.7kg |
| Package B Dimensions (WxDxH) | 100.5 x 29 x 52cm |
| Package B Gross Weight | 17.3kg |
No user manual available for this product.
Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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-Please note that your order may arrive in multiple cartons with varying delivery times.
-Familiarize yourself with all instructions, warnings, and safety information before operating the unit.
-Place the heater on a flat, stable surface to prevent tipping and potential hazards.
-Ensure sufficient clearance around the heater, keeping flammable materials at a safe distance.
-Always unplug the heater from the power outlet when it is not in use or before performing any maintenance.
-Regularly inspect the heater, cord, and plug for any signs of damage. Do not operate if any damage is detected.
-Do not use extension cords. Plug the heater directly into a properly grounded electrical outlet.
-Never cover the heater or block the air vents, as this can lead to overheating and fire hazards.
-This heater is intended for indoor use only. Do not use it outdoors or in damp environments.
-Despite efforts for accuracy, there may be some reasonable error due to manual measurement.
-Actual product colours may vary due to monitor settings & lightings.
🔥 Complete Fireplace Suite with Modern Surround
Upgrade your space with a stylish black fireplace paired with a contrasting white surround—creating a clean, cosy focal point for any room.
✨ Realistic Flame Effect with Log Display
Enjoy a lifelike flame effect with decorative logs, delivering visual warmth and ambiance even without turning on the heat.
🌈 7-Colour LED Backlight Ambiance
Set the mood with 7 adjustable LED backlight colours—perfect for creating a relaxing or festive atmosphere.
🌡️ Dual Heat Settings & Adjustable Thermostat
Choose between 900W and 1800W heating modes and set your preferred temperature (18°C–28°C) for efficient, personalised comfort.
⏱️ Timer & Remote Control Convenience
Easily manage settings via remote or control panel, with 1–8 hour timer options and built-in overheat protection for safe, hassle-free use.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK: Yes, free delivery to all mainland UK postcodes.
Offshore areas (NI, Isles, etc.): Unfortunately, we can't absorb the delivery cost to these locations due to our already competitive pricing and tight margins.
However, we promise two things:
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty