Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| Overall Dimensions | 114.5cm W x 15cm D x 53.5cm H |
|---|---|
| Firebox Dimensions | 52cm W x 12cm D x 8cm H |
| Orientation | Wall Mount / Recessed |
| Adjustable Flame | Yes |
| Real Flame | Yes |
| Fuel Type | Ethanol |
| Burn Time of Fuel Accommodated | 4 hrs |
| Material | 201Stainless Steel, Tempered Glass |
| Finish | Black+Stainless Steel |
| Plug-In | No |
| Package Included | 1 x Ethanol Fireplace (Firebox and Flame Snuffer Included); 1 x Hardware Kit |
| Package Dimensions (WxDxH) | 123 x 60 x 20cm |
| Gross Weight | 26kg |
No user manual available for this product.
Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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Note: Do not touch the glass when burning.
🔥【Safe Design】: The bioethanol fireplace place is made of stainless steel and clear high temperature resistant glass, it will provide that you could enjoy the fire place safety and it comes with fire killer panel, so you could kill fire easily.
🔥【Easy to Install】: The bioethanol fireplace included all parts that you could insert it into wall or fireplace wall mounted easily, please don’t worry any parts missing. And it comes with front glass to turn off the fire quickly and safely.This bio ethanol fireplace outdoor burns eco-friendly bio-ethanol liquid fuel.
🔥【Applications】: This wall mounted fireplace comes with burner. Powered by Bioethanol, a liquid fuel that does not produce fumes, bad odours and does not require a chimney. No power required. This fire place gel brings your home cozy in cold days and it also decorated your home elegant and modern. It can be installed in living rooms, bedrooms, office.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK: Yes, free delivery to all mainland UK postcodes.
Offshore areas (NI, Isles, etc.): Unfortunately, we can't absorb the delivery cost to these locations due to our already competitive pricing and tight margins.
However, we promise two things:
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Yes, all models have a flame-only setting. Heat off, LED flame on. Perfect for summer. Just 3–4W in flame-only mode.
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty