Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| Surround Dimensions | 122cm W x 28.8cm D x 87.6cm H |
|---|---|
| Electric Fireplace Dimensions | 86.5cm W x 21cm D x 39.2cm H |
| Orientation | Recessed |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Brightness | 5 Levels |
| Adjustable Flame | No |
| Fuel Bed Type | Artificial Logs |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Temperature Settings | 18~28°C |
| Control | Remote / Control Panel |
| Timer | 1-8 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Fireplace Suite |
| Fireplace Material | Iron |
| Surround Material | MDF |
| Fireplace Colour | Black |
| Surround Colour | White |
| Voltage | 220-240V |
| Cable Length | 1.8m |
| Package Content | 1 x Electric Fireplace; 1 x Surround; 1 x Remote; 1 x Screw Kit; 1 x Manual |
| Package A Dimensions (WxDxH) | 131 x 39 x 24.5cm |
| Package A Gross Weight | 26.7kg |
| Package B Dimensions (WxDxH) | 100.5 x 29 x 52cm |
| Package B Gross Weight | 17.3kg |
You can download or view the product user manual here:
📄 Fireplace_Surround_User_Manual_PM0403 (PDF, loading...) 📄 Fireplace_User_Manual_PM0403PM0404 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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🔥【Freestanding Electric Fire and Surround】:The electric fireplace suite with surround, you needn’t purchased firebox or surround, you will received complete electric fire. But if you want to insert it into wall or wall mounted, please buy others accessories.
🔥【Remote Control】: This electric fire suites and surround can be adjust temperature from 18℃-28℃,And you could warm air blow or hot air blow(900W-1800w) to reach your room cozy, also the electric stove fire can set time 30 min, 1H,2H,3H,4H,5H, 6H,7H,8H,9H,so it help you electricity and you needn’t worry about it keeps on when you leave your place. Above all setting, you could control it by remote, it is convenient for you to set it in your room.
🔥【Multiple Functions and Safety】:This electric fireplace with surround could be use for home heating in cold days, but you could turn off heater for decoration. The flame could be adjust brightness for 5 levels. And the surround fire is MDF wood frame, it looks modern and safety use heating it life time.
🔥【Dual Power Electric Fire】:Two heat settings (900W & 1800W) offer energy-efficient warmth. Realistic flame with decorative faux logs creates a romantic glow, adjustable temperature 18°C–28°C for personalised comfort.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK: Yes, free delivery to all mainland UK postcodes.
Offshore areas (NI, Isles, etc.): Unfortunately, we can't absorb the delivery cost to these locations due to our already competitive pricing and tight margins.
However, we promise two things:
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Yes, all models have a flame-only setting. Heat off, LED flame on. Perfect for summer. Just 3–4W in flame-only mode.
Customers praised this electric fire suite for its realistic flames and beautiful appearance. "Flames looks realistic" and provides a "cosy feeling." Assembly was noted as "a little complicated" but manageable. Features multiple settings including flame-only mode for summer use. Excellent value.
Very nice fire ,once put together .Which was a little complicated but managed in the end. Lovely when lit up and the logs give a nice cosy feeling . Haven't really tried all the settings yet , but there are a few different ones ,and you can have just the flames on without the heat ,so will be able to put on in the summer .I would definitely recommend this fire.
Great fireplace
Easy to build surround and the fire is just what is advertised. An excellent product so buy with confidence!
Touch of home , this fire sets our living room off perfect
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty