Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
Protected by SSL encryption. All payments are processed securely via trusted providers including Visa, Mastercard, Apple Pay and PayPal.
Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| Dimensions | 132cm W x 21cm D x 58cm H |
|---|---|
| Orientation | Wall-Mounted |
| Vent Location | Hidden Front-facing Top Vent |
| Flame Effect | 3 Options |
| Night Light Included | Yes |
| Fuel Bed Type | Pebbles, Artificial Logs |
| Flame-only Mode | Yes (no heat) |
| Power | 1000W / 2000W |
| Temperature Range | 16-30℃ |
| Control | Remote / Control Panel |
| Timer | Programmable 7-Day Weekly Timer |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Material | MDF, Glass |
| Colour | White + Grey |
| Voltage | 220-240V 50Hz |
| Package Contents | 1 x Electrical Fireplace; 1 x Remote; 1 x Manual; 1 x Installation Kit |
| Package Dimensions (WxDxH) | 147 x 36.5 x 75.5cm |
| Gross Weight | 33.08kg |
You can download or view the product user manual here:
📄 User_Manual_-PM0797 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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🔥【Modern White Wall-Mounted Design】: Sleek 132cm x 58cm fireplace surround in classic white, seamlessly blending with British interiors. Space-saving wall-mounted installation elevates fireplace ideas for flats or houses.
🔥【Energy-Efficient 2000W Heating with Zero Emissions】: Switch between 1000W/2000W modes (16°C-30°C adjustable) for instant smokeless warmth. Save 40% energy vs gas fireplaces – ideal for cost-conscious UK winters.
🔥【Ultimate Safety】: Overheat Protection + Tempered Glass
Built-in auto-shutoff prevents risks for families/pets. Shatterproof 5mm tempered glass withstands 5x more impact than standard models.
🔥【7-Day Timer & Remote Control】: Program heating schedules via app-like timer (24/7 custom slots). Adjust flame effects/temperature from your sofa – no wiring hassles.
🔥【Durable Custom Decor】: Log/Pebble Inserts + MDF Frame, choose rustic logs or minimalist pebbles to match your style. High-density MDF resists warping in humid UK climates for 10+ year longevity.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK: Yes, free delivery to all mainland UK postcodes.
Offshore areas (NI, Isles, etc.): Unfortunately, we can't absorb the delivery cost to these locations due to our already competitive pricing and tight margins.
However, we promise two things:
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Yes, all models have a flame-only setting. Heat off, LED flame on. Perfect for summer. Just 3–4W in flame-only mode.
First class service,delivered in 2 days and very impressed with the fire at an unbelievable price.
When the order arrived, a very quick delivery, the box was huge, extremely well packaged, it took ages to get into but worth the wait, i bought this fire for a spare room and im very happy with it, its very stylish, i haven't used it properly as yet so not sure how hot it gets, my only small pick would be the sides are grey as opposed to what i thought was black but its not a deal breaker, i love it and the price was excellent.
We are very happy with this fireplace, looks well made and sturdy, flames look gorgeous, they will add amazing cosiness in winter evenings. Great seller, quick delivery.
The fire surround is mostly white,
Then with it comes a black lead with a black plug, now I've got to get some trunking to hide the lead.
Could a white lead be used.?
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty