Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| Dimensions | 132cm W x 21cm D x 58cm H |
|---|---|
| Orientation | Wall-Mounted |
| Vent Location | Hidden Front-facing Top Vent |
| Night Light Included | Yes |
| Flame Effects | 3 Options |
| Fuel Bed Type | Pebbles, Artificial Logs |
| Flame-only Mode | Yes (no heat) |
| Power | 1000W / 2000W |
| Temperature Range | 16-30℃ |
| Control | Remote / Control Panel |
| Timer | Programmable 7-Day Weekly Timer |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Material | MDF, Glass |
| Colour | White |
| Voltage | 220-240V 50Hz |
| Package Contents | 1 x Electrical Fireplace; 1 x Remote; 1 x Manual; 1 x Installation Kit |
| Package Dimensions (WxDxH) | 147.5 x 36.5 x 75.5cm |
| Gross Weight | 33.48kg |
You can download or view the product user manual here:
📄 User_Manual_-PM0796 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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🔥【Modern White Wall-Mounted Design】: Sleek 132cm x 58cm fireplace surround in classic white, seamlessly blending with British interiors. Space-saving wall-mounted installation elevates fireplace ideas for flats or houses.
🔥【Energy-Efficient 2000W Heating with Zero Emissions】: Switch between 1000W/2000W modes (16°C-30°C adjustable) for instant smokeless warmth. Save 40% energy vs gas fireplaces – ideal for cost-conscious UK winters.
🔥【Ultimate Safety】: Overheat Protection + Tempered Glass
Built-in auto-shutoff prevents risks for families/pets. Shatterproof 5mm tempered glass withstands 5x more impact than standard models.
🔥【7-Day Timer & Remote Control】: Program heating schedules via app-like timer (24/7 custom slots). Adjust flame effects/temperature from your sofa – no wiring hassles.
🔥【Durable Custom Decor】: Log/Pebble Inserts + MDF Frame, choose rustic logs or minimalist pebbles to match your style. High-density MDF resists warping in humid UK climates for 10+ year longevity.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK: Yes, free delivery to all mainland UK postcodes.
Offshore areas (NI, Isles, etc.): Unfortunately, we can't absorb the delivery cost to these locations due to our already competitive pricing and tight margins.
However, we promise two things:
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Yes, all models have a flame-only setting. Heat off, LED flame on. Perfect for summer. Just 3–4W in flame-only mode.
Customers praised this electric fire suite as "stunning" and "heat efficient," noting it "looks so expensive and big and classy." Shoppers appreciated fast delivery and excellent customer service. The unit is described as stylish, warm, and great quality. One minor issue: remote battery not included.
i am so happy and grateful with the quality of the fire it looks so expensive and big and classy i am in love with it thanks so much will be buying from you again!!!! happy service!!! 5****
The standing out piece in my lounge.
I love the fireplace, it's looking lovely and cosy.
Super fast delivery and great customer service communication.
This fireplace is a good price and works well. Quick delivery, recommended ++
The best
So impressed with my fireplace, looks stunning in my living room.great quality,and very heat efficient. Delivery was quick.Deffinatly recommend.
Absolutely lovely really sets my living room up everyone's commented on my new fire unit great
Fire was delivered quickly and very well packaged.
Delivery driver was very professional , polite and friendly.
The fire looks great and appears to be very good quality, no complaints at all , other than the remote control being supplied without a battery which was not a big problem as I managed to get one from my local supermarket.
This is a beautiful fire and very modern/contemporary it suits any decor. Absolutely love it and the delivery was fast
I absolutely love this fire, it's very stylish and very warm.
I love this fire. It's really nice quality looks much more expensive than it actually was. Very Satisfied.
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty