Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 33 inch Overall Dimensions | 83 cm W x 18 cm D x 47 cm H |
|---|---|
| 46 inch Overall Dimensions | 117.5 cm W x 18 cm D x 46 cm H |
| 58 inch Overall Dimensions | 147 cm W x 18 cm D x 52 cm H |
| Orientation | Recessed / Wall Mounted / Freestanding |
| Vent Location | Front-facing Bottom Vent |
| Installation Required | Yes |
| Flame Colours | 12 Options(Auto Looping Colour Mode included) |
| Flame Brightness | 6 Levels |
| Fuel Bed Type | Artificial Logs, Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 750W / 1500W |
| Temperature Range | 15-45°C |
| Control | Remote / Control Panel / APP |
| Timer | 1-9 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Primary Material | High Carbon Steel, Glass |
| Colour | Black |
| Fireplace Power Cord Length | 1.8m |
| Voltage | 220V-240V, 50-60 Hz |
| Package Contents | 1 x Electric Fireplace; 1 x Remote Control |
No user manual available for this product.
Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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Notes:
- Please read all the instruction carefully before installation, and retain it for future reference.
- It is recommended that two or more people cooperate during the installation process and wear gloves to avoid injury.
- Despite efforts for accuracy, there may be some reasonable error due to manual measurement.
- Actual product colours may vary due to monitor settings & lightings.
Caution:
Do not place it near a bed.
Keep items at least 3 feet away from the heater.
Do not cover the heater or insert foreign objects in the heater.
Keep vents clear of dust.
Be careful around children and never leave unattended.
Do not press the buttons too quickly.
Do not touch the heater when hot.
Always turn off before unplugging.
Do not open or modify the heater.
Store in a dry place; do not use if wet.
Monitor outlet/panel heat; consult an electrician if hot.
Do not use abrasive or chemical cleaners; they may damage the finish.
Use a non-abrasive cloth to clean the media console as needed.
Excessive sun exposure may cause fading of the console finish.
🔥【3-in-1 Installation for Versatile Style】: Enjoy seamless integration with your home—install as wall-mounted, freestanding, or inserted to match your space. The sleek black finish and slim profile bring modern elegance to any room.
🔥【Stunning 12-Color Flame with Auto Loop Mode】: Create your perfect ambiance with 12 customizable flame colors, 6 brightness levels, and a dynamic auto-loop mode. Resin logs and crystal stones add realistic visual warmth and luxury.
🔥【Triple Control Options – Remote, Panel & App】: Control your fireplace your way—via control panel, included remote, or smartphone app. Switch flame settings, heat, and timer from anywhere for smart-home convenience.
🔥【Adjustable Heat & Smart Temperature Control】: Choose between two heating modes (750W & 1500W) or hold the button for precise temperature customization. Ideal for both light chill and colder winter days.
🔥【Energy-Saving Timer & LED Display】: Set your fireplace to turn off automatically with a programmable timer (1–9 hours). The clear LED display makes it easy to monitor settings at a glance—ideal for nighttime use.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty