Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 40 Inch | 101.8cm W x 20cm D x 44cm H |
|---|---|
| 50 Inch | 127cm W x 20cm D x 44cm H |
| 60 Inch | 152.4cm W x 20cm D x 44cm H |
| Orientation | Recessed / Freestanding |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Colour | 12 Options |
| Flame Brightness | 5 Levels |
| Fuel Bed Type | Artificial Logs, Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Heating Modes | Low / High / Off |
| Temperature Range | 17℃ to 27℃(62℉ to 82℉) |
| Heating Coverage Area | Up To 400 Square Feet |
| Control | Touch Panel / Remote |
| Timer | 1-8H |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Material | Tempered Glass, Powder-coated Iron, Resin |
| Colour | Black |
| Voltage | 220-240V, 7A |
| Package Contents | 1 x Electric Fireplace; 1 x Remote Control; 1 x User Manual |
You can download or view the product user manual here:
📄 User_Manual_PM1392-PM1394 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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-For large products, it is recommended that two or more people cooperate in the installation process.
-Before using the electric fireplace, thoroughly read and understand the user manual provided by the manufacturer. It contains important information about installation, operation, and safety precautions specific to your model.
-This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If provided, use handles when moving this heater.
-Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
-Despite efforts for accuracy, there may be some reasonable error due to manual measurement.
-Actual product colours may vary due to monitor settings & lightings.
🔥【Customizable Flames, Elevated Atmosphere】: Set the mood your way with 12 flame colours and 5 brightness levels. Comes with both realistic faux logs and crystal stones, framed by 3-sided tempered glass for a refined, immersive flame display from every angle.
🔥【Effortless Heat Control & Convenience】: Personalize warmth (62°F–82°F) and set an 8-hour timer via remote. No ash, smoke, or cleanup! The 900W/1800W heater efficiently warms 400 sq ft, offering hassle-free comfort year-round.
🔥【Flexible Installation, Modern Style】: Freestanding or recessed—adapt to any space! With a slim 20cm depth and black metal/glass finish, it elevates living rooms, bedrooms, or offices with contemporary elegance.
🔥【Realistic Flames, Zero Fire Hazards】: Safe, eco-friendly electric operation mimics a wood-burning fire. CE/GS/ROHS-certified with auto shutoff for peace of mind—perfect for homes with kids or pets.
🔥【Premium Build, Easy Maintenance】: Durable metal frame, resin fuel bed, and shatter-resistant glass ensure longevity. Just plug into 220V power—no chimney or complex setup required. A stylish upgrade that’s ready to use in minutes!
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
This electric fireplace with 12 flame colors and remote control has received outstanding feedback. Customers praised it as "great value for money" and "lovely looking." The fireplace offers customization with personal pebbles and 3-side viewing. Shoppers highlighted quick delivery and perfect condition arrivals. All reviews rated 5 stars.
My item arrived in super quick time and I’m perfect condition. I also couldn’t believe the price. Total value for money 10/10
Love it well pleased thank you 😊
Thank you, Christine! We're delighted to hear you're pleased with your fireplace. Enjoy its warmth and ambiance!
Great price for a lovely fire
I am really happy with my purchase.
We are so pleased with our new 40" fire-so versatile and atractive-great vALUE FOR MONY
Nice looking fire and I welcomed the ability to customise with my own pebbles inside. Just awaiting my media wall to be fitted then should look amazing.
Lovely looking fire just can't wait to get this fitted
I haven yet had my Media Wall Fire installed yet but it arrived in good time . Based on delivery time , I would definitely recommend this seller
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty