Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
Protected by SSL encryption. All payments are processed securely via trusted providers including Visa, Mastercard, Apple Pay and PayPal.
Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 40 Inch Overall Dimensions(W x D x H) | 101.6cm x 11cm x 34cm |
|---|---|
| 50 Inch Overall Dimensions(W x D x H) | 127cm x 11cm x 34cm |
| 60 Inch Overall Dimensions(W x D x H) | 152.4cm x 11cm x 34cm |
| Orientation | Wall Mounted / Recessed |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Colour | 12 Options |
| Flame Brightness | 4 Levels |
| Fuel Bed Type | Artificial Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 750W / 1500W |
| Heating Modes | Low / High / Off |
| Heater Temperature Range | 18-35℃ |
| Control | Remote / Touch Panel |
| Timer | 30 Mins - 9 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Primary Material | Metal, Glass |
| Finish | Black |
| Voltage | 230V |
| Package Content | 1 x Electric Fireplace; 1 x Remote Control; 1 x User Manual |
No user manual available for this product.
Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
Learn More
30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
Learn More
Notes:
- Please read all the instructions carefully before installation, and retain them for future reference.
- This product includes a GLASS panel! Always use extreme caution when handling glass.
- Despite efforts for accuracy, there may be some reasonable error due to manual measurement.
- Actual product colours may vary due to monitor settings & lightings.
Cautions:
- Do not use outdoors.
- This appliance can be hot when operated and can cause severe burns if contacted.
- Do not install damaged, incomplete or substitute components.
- Do not burn wood or other materials in this appliance.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock or damage the appliance.
- Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
- It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean.
- This appliance is NOT suitable for installation in a bathroom.
- It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
- Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).
- All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or flammable liquids are present.
- Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners, or the like. Arrange the cord away from the traffic area and where it will not be tripped over.
- Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.
- Under no circumstances should this appliance be modified.
- Do not use this appliance if any part has been under water.
- Always unplug appliances when not in use.
- Do not operate this appliance with a damaged cord or plug after the appliance malfunctions or has been dropped or damaged in any manner.
🔥 12 Flame Colours & Adjustable Brightness
Create your perfect atmosphere with 12 flame colour options and 4 brightness levels, enhanced by crystal stones for a vivid, shimmering fire effect.
🌡️ Adjustable Thermostat & Dual Heat Settings
Set your ideal temperature between 18–35°C and choose from 750W or 1500W heating modes for efficient, customised warmth.
⏱️ Flexible Timer for Energy Saving
Program the auto shut-off timer from 30 minutes up to 9 hours—perfect for safe overnight use or scheduled heating.
🎮 Remote & Touch Control Convenience
Easily adjust flame, heat, and timer settings via the touch panel or included remote without leaving your seat.
🛠️ Wall-Mounted or Recessed Installation
Designed for versatile setup, this slim fireplace can be wall-mounted or built-in to seamlessly fit modern living spaces.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty