Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 50 Inch | 125cm W x 30.5cm D x 55.5cm H |
|---|---|
| 60 Inch | 150cm W x 30.5cm D x 55.5cm H |
| Orientation | Recessed / Freestanding |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Colour | 12 Options |
| Flame Brightness | 5 Levels |
| Background Colour | 12 Options |
| Flame Sound Selection | Off / Lower / Lound |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Heating Modes | Low / High / Off |
| Temperature Range | 18 - 35℃ |
| Heating Coverage | Up to 320 Square Feet |
| Control | Remote / Control Panel / APP |
| Timer | 0-9 hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Primary Material | Metal, Tempered Glass, Resin |
| Finish | Black |
| Voltage | AC 220-240V |
| Package Content | 1 x Electric Fireplace; 1 x Remote Control; 1 x User Manual |
You can download or view the product user manual here:
📄 User_Manual_PM1652-PM1653 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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Caution:
- Before using the electric fireplace, thoroughly read and understand the user manual provided by the manufacturer. It contains important information about installation, operation, and safety precautions specific to your model.
- Do not use the appliance for other than its intended use. It is designed for domestic indoor use only.
- Before connecting the appliance, be sure that the mains voltage available matches that specified on the rating plate, and that the outlet is suitably grounded.
- Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.
- WARNING: In order to avoid overheating. do not cover the heater.
- CAUTION: In order to avoid a hazard due to the inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
- There may be a trace of odour during the first few minutes of initial use, or after a period of storage. This is normal and will quickly disappear.
- If the glass is damaged, do not use the heater in order to avoid a hazard.
- Avoid the use of an extension cord, as the cord may overheat and cause a risk of fire.
- This fireplace is hot when in use. To avoid burns, do not let bare skin touch any hot surfaces.
- Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 1 metre from the front and sides of this appliance.
Manual Handing:
- The heater must not be moved while in use. Please allow a suitable amount of time for the unit to cool before attempting to move it.
- Be careful. Always use assistance if required.
Care And Maintenance:
- Before cleaning the appliance, the power supply should be disconnected and the unit should be allowed to cool.
- Dust can be removed bu lightly wiping the glass surface with clean, lint free cloth or paper towel. To remove fingerprints or other marks, use a damp cloth with a good quality household glass cleaner. The front glass panel should be completely dried before reusing the heater.
🔥【Immersive 3-Sided View & Lifelike Flames】: Admire the mesmerizing flames from every angle with tempered glass on three sides. Enjoy 12 vibrant flame colors (including 5 gradient effects) and 5 brightness levels to craft the perfect ambiance for movie nights, parties, or quiet evenings. Enhanced with simulated resin logs and stones, it mimics a real fireplace without ash or smoke.
🔥【Smart Control via App or Remote】: Seamlessly adjust flames, heat (18 - 35℃, and 12 background colors using the WiFi-enabled app (iOS/Android), included remote. Set a 9-hour timer or activate "flame-only mode" for ambiance without heat—ideal for year-round use.
🔥【Eco-Friendly Heat & Energy Efficiency】: Deliver cozy warmth to 25-30 square meters spaces with 1800W max power, adjustable thermostat, and Celsius/Fahrenheit display. Save energy with precise temperature control and no harmful emissions—perfect for eco-conscious homes.
🔥【Multi-Sensory Experience with Flame Sounds】: Elevate realism with adjustable crackling flame sounds (low/loud settings). Pair flickering flames, ambient backlighting, and sound effects to create a campfire-like atmosphere indoors—no wood required!
🔥【Freestanding or Recessed, Premium Build】: Versatile design fits freestanding in any room or recessed into walls. Durable metal + tempered glass construction ensures safety and longevity. Easy plug-in setup (220-240V) with week timer for automated comfort. A stunning, modern upgrade for living rooms, bedrooms, or entertainment spaces!
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Took longer to arrive than expected ,well packaged and appears to be working ok although it hasn’t been installed yet. My only criticism is that there’s not enough logs and stones for the size of the fire. We’ve had to order more to fill it up.
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty