Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
Protected by SSL encryption. All payments are processed securely via trusted providers including Visa, Mastercard, Apple Pay and PayPal.
Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 50 Inch | Overall Dimensions 127cm x 22cm x 56.8cm(with stand); Fireplace Dimensions 127cm x 11.7cm x 50.2cm |
|---|---|
| 60 Inch | Overall Dimensions 152.4cm x 22cm x 56.8cm(with stand); Fireplace Dimensions 152.4cm x 11.7cm x 50.2cm |
| 72 Inch | Overall Dimensions 189.2cm x 22cm x 56.8cm(with stand); Fireplace Dimensions 189.2cm x 11.7cm x 50.2cm |
| Orientation | Recessed / Wall Mounted / Freestanding |
| Vent Location | Front-facing Bottom Vent |
| Installation Required | Yes |
| Flame Colour | 12 Options |
| Flame Brightness | 5 Levels |
| Fuel Bed Type | Artificial Logs, Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Temperature Range | 62-82℉(17-28℃) |
| Heat Output | Up To 5000 BTU |
| Heating Coverage | Up To 400 Square Feet |
| Control | Remote / Touch Panel |
| Timer | 1-8 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Primary Material | Steel, Glass, PS |
| Finish | Black |
| Voltage | 220V |
| Power Cord Length | 180cm |
| Package Content | 1 x Electric Fireplace; 1 x Remote Control; 1 x Installation Kit; 1 x User Manual |
No user manual available for this product.
Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
Learn More
30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
Learn More
🔥【Versatile Installation Options】: Easily adapt to your space with 3 installation methods: recess into the wall, set up as a freestanding unit with included legs, or wall-mount using the bracket. Customize the look further with optional log or crystal effects for added ambiance.
🔥【Vibrant LED Flames + Adjustable Ambiance】: Choose from 9 mesmerizing flame colors and fine-tune brightness via the remote control to create the perfect mood for any occasion.
🔥【Convenient Remote Control】: Effortlessly manage settings like on/off, heat adjustment (up to 5000 BTU), temperature control, timer, flame color, and brightness—all from the comfort of your couch.
🔥【Powerful Heating Performance】: Provides supplemental zone heating for spaces up to 400 sq. ft., making it ideal for cozying up bedrooms, living rooms, or home offices.
🔥【Safety-First Design】: Features a built-in thermal cut-off device for automatic overheating protection, ensuring worry-free operation. Control manually via panel switches or the included remote.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty