Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 40 Inch Dimensions(W x D x H) | 101.6cm x 14.2cm x 34.1cm |
|---|---|
| 50 Inch Dimensions(W x D x H) | 127cm x 14.2cm x 34.1cm |
| 60 Inch Dimensions(W x D x H) | 152.4cm x 14.2cm x 34.1cm |
| Orientation | Recessed / Wall Mounted / Freestanding |
| Vent Location | Front-facing Top Vent |
| Installation Required | Yes |
| Flame Colour | 12 Options |
| Flame Brightness | 5 Levels |
| Fuel Bed Type | Artificial Logs, Artificial Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 750W / 1500W |
| Heating Modes | Low / High / Off |
| Temperature Settings | 62-82°F(17-27℃) |
| Heat Output | Up To 5120 BTU |
| Heating Coverage | Up To 400 Square Feet |
| Control | Remote / Control Panel |
| Timer | 1-8 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Material | Steel, Tempered Glass |
| Finish | Black |
| Voltage | 220-240V |
| Power Cord Length | 180cm |
| Package Content | 1 x Electric Fireplace; 2 x Stand Pieces; 1 x Remote Control; 1 x User Manual |
You can download or view the product user manual here:
📄 User_Manual_PM1198-PM1200 (PDF, loading...)Installation Video: Watch installation video
Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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Notes:
- Please read all the instructions carefully before installation, and retain it for future reference.
- This product includes a GLASS panel! Always use extreme caution when handling glass.
- Despite efforts for accuracy, there may be some reasonable error due to manual measurement.
- Actual product colours may vary due to monitor settings & lightings.
Caution:
- Do not use the appliance for other than its intended use. It is designed for indoor use only.
- Before connecting the appliance, ensure that the mains voltage available matches that specified on the rating plate and that the outlet is suitably grounded.
- This heater is not equipped with a device to control the room temperature. Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
- WARNING: To avoid overheating, do not cover the heater.
- WARNING: In order to avoid a hazard due to the inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
- Some parts of this product can become very hot and cause burns. Particular attention must be given where children and vulnerable people are present.
- Children shall not play with the appliance. Cleaning and user maintenance shall not be done by children without supervision.
- If the glass is damaged, do not use the heater to avoid a hazard.
- This fireplace is hot when in use. To avoid burns, do not let bare skin touch any hot surfaces.
- Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains, at least 1 metre from the front and sides of this appliance.
- Do not use this heater in the immediate surroundings of a bath, a shower, or a swimming pool.
- Avoid the use of an extension cord, as the cord may overheat and pose a fire risk.
- There may be a trace of odour during the first few minutes of initial use or after a period of storage. This is normal and will quickly disappear.
Care and Maintenance:
- Before cleaning the appliance, the power supply should be disconnected and the unit should be allowed to cool.
- Dust can be removed by lightly wiping the glass surface with a clean, lint-free cloth or paper towel.
- Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
🔥【Versatile 3-in-1 Installation】: Enjoy the flexibility to recess into the wall, wall-mount with the included bracket, or place freestanding using the legs.
🔥【Vibrant LED Flames + Adjustable Ambiance】: Customize your space with 12 flame colors and 5 brightness levels, enhanced by the included log and crystal sets to create a warm, sophisticated glow.
🔥【Convenient Remote Control】: Effortlessly adjust heat, temperature, timer, and LED settings from anywhere in the room for total comfort and control.
🔥【Powerful Heating】: Delivers up to 5120 BTU of supplemental warmth, efficiently heating spaces up to 400 sq.ft. for a cozy and inviting atmosphere.
🔥【Safety-First Design】: Built-in thermal cut-off and automatic overheating protection ensure safe, worry-free use in any room.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Customers praised this LED electric fire for its "excellent value" and ease of installation. Most found it "looks fantastic" in media walls with 12 flame colors. While the heating works well, some noted the fan can be "a bit noisy." Delivery experiences varied, with some citing delays. A few mentioned flame realism and build quality issues, but overall satisfaction remains high.
Excellent product delivered quickly and good value. Easy to fit with clean concise instructions.
I would highly recommend this company and product.
Fantastic fire looks great and works brilliantly
Only gripe is communication is poor and delivery is slow
But we do like it very much
Fire really has finished the room, perfect size and easy install. Thank you
Really happy with this fireplace. Looks good, heating is not super hot, but ok for heating a small room. The fan is very quiet compared to others.
Good value for money
Arrived a little late but easy to fit and looks great with a vast selection of colours and heat settings. Fan a little noisy but does'n need to be on for long as very efficient. Creates great ambiance in room whilst also being modern. Great price and good customer service from supplier.
I was sceptical at first that the price was so low so bought via PayPal but it's arrived and it's amazing various flame colours to pick from and heat it gives out is great would definitely recommend this fire
Amazed at the quality of this fire compared to others over double the price! Really quick delivery, boxed well, no issues. Can't wait to have it installed into our media wall.
Very nice product. Flames realistic. Very pleased with purchase.
Hi Josephine, Thank you for your kind words! We're delighted to hear you're pleased with your purchase. Enjoy your new fireplace!
Very please
Hi Jane, thank you for your kind words! We're thrilled you're pleased with your new fire. Enjoy the cozy ambiance!
Great fire & Howarm dispatched it within hour of the order being placed
Hi William, Thank you for your great review! We're delighted to hear you're happy with your fireplace and our fast dispatch. We really appreciate your support and hope you enjoy your purchase!
It's a lovely fire, purchased it to go into a media wall Ware having built but have checked it is all there and in working ordered.
Hi Gail, we're so glad you love the fire! Enjoy your media wall setup, and thank you for choosing HoWarm.
I couldn't be any more delighted with my 50 inch media wall inset fireplace, the quality is excellent with all the various settings, all the other suppliers rejected my order because I lived in Northern Ireland,I paid an additional £5, delivered 3 days later in tip top condition, if you're looking for a media wall fireplace Howarm are the company to look after you
Great fire, looks fantastic in our Media wall, would recommend to anyone plus the heat and features are excellent value for money
Was sceptical at first about this company but I got to say they proved me wrong. Communication was spot on from them delivered my fire on time. Very nice fire for my media wall would recommend them.
Electric fireplace works fine and looks very nice. Be careful when ordering as the delivery time frame is nowhere near accurate. Took nearly 3 weeks for our fireplace to arrive due to delays with the courier and lost product.
Sorry about the delay caused by the courier. We've been working closely with our shipping partners to improve delivery reliability. Thanks for your patience and we're glad you love the fireplace!
Very pleased with my fire the delivery was a bit of a disaster, all is well now
Disappointed with the realism of the flames, but you get what you pay for very reasonable price though
Really pleased with the fire the delivery was on time no complaints at all
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty