Frequently Asked Questions
Got a question? Here are the most common ones our customers ask.
Shipping Surcharge for Remote Areas. We will contact you to confirm the shipping surcharge after you create the order.
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Prompt UK Dispatch: Orders are carefully packed and usually dispatched within 48 hours from our UK warehouse.
Enjoy peace of mind with our 12-month manufacturer warranty. Should any quality issues arise, we’ll provide a replacement or repair to ensure your product works as intended.
| 40 Inch | 101.6cm W x 14.6cm D x 32.7cm H |
|---|---|
| 50 Inch | 127cm W x 14.6cm D x 32.7cm H |
| 60 Inch | 152.4cm W x 14.6cm D x 32.7cm H |
| 70 Inch | 177.8cm W x 14.6cm D x 32.7cm H |
| Orientation | Recessed / Wall Mounted / Freestanding |
| Vent Location | Front-facing Top Vent |
| Leg Height | 5.9cm |
| Installation Required | Yes |
| Flame Colours | 12 Options |
| Flame Brightness | 5 Levels |
| Fuel Bed Type | Decorative Crystal Stones |
| Flame-only Mode | Yes (no heat) |
| Power | 900W / 1800W |
| Temperature Range | 62°F to 82°F |
| Control | Remote / Control Panel |
| Timer | 1-8 Hours |
| Safety Features | Overheat Protection & Auto Shut-off |
| Product Type | Electric Fireplace |
| Material | Metal, Tempered Glass |
| Colour | Black |
| Voltage | 220V |
| Package Contents | 1 x Electric Fireplace; 1 x Manual; 1 x Remote; 1 x Installation Kit |
You can download or view the product user manual here:
📄 User_Manual_PM0789-PM1103 (PDF, loading...)Free Shipping Service
Free shipping is available in most of the mainland. Shipping surcharge applies to remote areas of your address.
When Will My Order Ship
We usually ship all orders within 1-2 business day. The Estimated Delivery Time is subject to the instructions on each product page.
Shipping Surcharge for Remote Areas
We will contact you to confirm the shipping surcharge after you create the order.
How to Track the Order Status
You're free to check the status by logging into your HoWarm account or by TRACK ORDER with your order number and email address.
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30 Day Return & Exchange Policy
We offer returns for most items within 30 days of delivery whenever you are not satisfied with the product or change your mind.
Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.
When Will I Receive My Refund
When we receive your return, you will be refunded in 3-5 working days upon receipt and inspection. The refund will be made to the account that the funds were originally drawn from.
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- Before using the electric fireplace, thoroughly read and understand the user manual provided by the manufacturer.
- It is recommended that two or more people cooperate during the installation process and wear gloves to avoid injury.
- You will need the following tools (not included): a Phillips screwdriver, a stud finder, a level, a tape measure, an electric drill, a 1/4" wood drill bit, and a hammer.
- When the heater is first turned on, a slight odour may be present.This is normal and should not occur again unless the heater is not used for a long period of time.
- The heater must not be moved while in use.Please allow a suitable amount of time for the unit to cool before attempting to move it.
- Do not store or use gasoline or other flammable liquids in the vicinity of this appliance.
- The presence of combustible materials within a radius of 0.9 meters is forbidden.
- Unplug the unit and clean with a vacuum only, and do not rinse or get wet.
🔥【Realistic Flame Effect】: High Intensity LED lights together with crystal stone provide bright and realistic flame effect. This charming electric fireplace feature 9 flame colors and 5 levels brightness to cater your desired atmosphere. Besides, the flame effect can be used with or without heat to impart a dreamlike ambience to your room in all year-round, ideal for creating atmosphere in birthday party, Valentine’s Day,Christmas, etc.
🔥【Warm & Save Energy】: The vent of fan heater located on the upper front area, the hot air will blow to the front. Two heat settings 900W(low) & 1800W(high) can be adjusted accordingly for both warm and energy saving purpose and supplemental heating area reaches up to 37㎡, it will offer cozy and low noise room in cold days. Timer can be set from 1H to 8H which It allows you to shut the unit off after a set period of time.
🔥【Adjustable Temperature & Safety Device】: The electric fireplace with thermostat can control the room temperature from 15℃ to 28℃ to suit the user's preferences. It is also equipped with an automatic safety cut-off device for overheat protection; this electric fireplace protects you and your loved ones from ashes and open flames.
🔥【More Application】: With realistic colourful flames and adjustable heat output settings, this fireplace will add ambience and warmth to your room. So whether you plan to install it in your study, dining room, living room, or bedroom, this will get the job done to add a luxurious feel to your home.
Got a question? Here are the most common ones our customers ask.
Start with your required dimensions – this is the most important factor.
Choose your installation. wall-mounted, inset, or freestanding.
Pick fireplace style, such as single-sided or three-sided models.
All our models share the same core functions: dual heating modes and flame-only mode for year-round use. Only small variations exist in heating power, flame colours, and timer settings — so you can pick the one that best suits your room size and comfort preferences.
Installation manuals and detailed step‑by‑step installation videos are provided with every unit.
Mainland UK — Free, always.
Offshore areas (NI, Isles, etc.) — Additional surcharge applies. Our team will contact you via email after placing your order to confirm any extra shipping cost.
Most orders arrive within 4–8 working days.
We dispatch within 24–48 hours, with delivery taking 2–6 working days after that — depending on your location and courier schedules.
If your order includes multiple boxes, they may arrive separately.
You'll receive a tracking link and order number once your order ships.
Yes. All our fireplaces are CE/UKCA certified with overheat protection and cool-touch housing. They are designed for safe, long-duration use.
Our fireplaces are built to a high standard with full after‑sales support. We offer a 1‑year warranty plus 30‑day full refunds for damaged items.
You can visit our showroom in person or read our customer reviews to see feedback from previous buyers
Customers praised this versatile electric fireplace for its "beautiful" appearance and "great value for the money." Features 12 flame colors with adjustable heat settings. Shoppers appreciated fast delivery and excellent customer service. One customer noted lack of dispatch notification. Provides "great heat" on low or high settings.
Really love this fire with all the colours and really lovely lit at night
I'll be honest I purchased first and didn't read reviews, so glad I did. Item came fast, no hassle and a lot cheaper than competitors. The fire is exactly as it should be and looks amazing.
Great for the money
Great fireplace . Thank you.
Looks beautiful and the price was fantastic thankyou
Fire was a good buy but has not been fitted yet, so presuming it is working ok.
Would have like an email to say when it was dispatched, but checked on the tracking and it arrived in the time stated, so are reliable and so was the courier.
Excellent service and value.
Great product, good quality and looks great in our home
Excellent product came as described with fast delivery very happy
What a beautiful stylish fire for the money. It is gorgeous gives off great heat you can have it low or high. Different colours of flames a really stunning fire I'm delighted with it.
Amazing and super efficient customer service
Brilliant
Appliance arrived very well packaged. We are delighted with the product. Customer service was brilliant at all stages.
I purchased the 40 inch fire and its amazing I love the light settings. I had to get the smaller size as the 50 inch would be too large for the recess I had. I created a boarder to go around it and it looks amazing
Love it!!
Really fast delivery not fitted it yet but tried it out all ok
I haven't turned it on at this point but if its all OK then I will give it a 10 will definitely shop her again highly recommended
Good quality product. Can use flame light without the Heat. Would recommend to anyone
4-8 Days Home Delivery
Easy 30 Days Return Policy
Pay With Confidence
1 Year Manufacturer Warranty